the trust thermocline
It’s the idea that for some products, irreversible consumer trust damage can happen far in advance of its impact.
Fieldnotes
Simple, Lovable, Complete
What would a “simple, lovable, complete” report look like?
administrative debt
In software engineering, technical debt is when you work quickly and take shortcuts in coding that prioritize completing the work sooner over long-term stability and consistency of the code. Essentially, you borrow time and resources from the future (to fix problems arising from these shortcuts) in order to have a
Take Emotion Seriously
When designing anything, even–especially–systems that feel like they are dry and neutral, we need to take emotion seriously. What does that look like?
Who sold us the idea that we need a tagline?
Appreciated Fred Tally-Foos' piece niching down is bad and inhuman about the idea that “we need to be able to give our elevator pitch, explain who we are in a concise way on a resume or an Instagram bio, and use that clarity to move forward in life.”
I
a data system is a hypothesis about the world
A file system is an expression of how you see the world.
Which things are like other things? Which things are different? Which categories are important? Which are unimportant?
Organizations have trouble creating a file system that works for everyone, because everyone sees the world differently.
And because they think
When was the last time you explained something to someone?
When was the last time you explained something to someone?
Did you do so willingly? With the excitement of mutual discovery?
Did you do so grudgingly, perhaps because they’d never understand anyway?
Or maybe because you couldn’t believe they hadn’t just googled it?
(Remember that website, Let